Issue Details


Issue:

Why does the video change color (purple, green, red, pink) or even go blank before the message completes playing?
 
Solution:
If you find that your video disappears or changes color (purple, green, red) before it stops playing, the problem is almost always related to the need to turn off a setting called "Use Overlays" in Windows Media Player. See the link below for instructions describing how to turn off this setting in Windows Media Player.
Modified: 5/1/2006 10:06:02 PM

Related Issues:
  • How can I resolve problems I'm having watching or viewing videos and messages?
  • How do I disable the "Use Overlays" setting in Windows Media Player?
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