Issue Details

Issue: How can I resolve problems I'm having watching or viewing videos and messages?   Solution: We have collected a number of solutions to common viewing problems.  Please see the Related Issues section below for more information. Modified: 5/1/2006 9:51:05 PM

Related Issues: Why do my video messages say "Connecting" then "Ready" with no playback? Why do video messages pause and say that they are "buffering" during playback? Why does the video change color (purple, green, red, pink) before the message completes playing? What are the minimum system requirements for viewing messages? When I view a video message, why does the video disappear before the message is over? Where can I download the installer for Windows Media Player? How can I determine what stream rate my Internet connection supports? How do I disable the "Use Overlays" setting in Windows Media Player? How do I modify the connection speed setting in Windows Media Player?   >> Return to Main Menu