Troubleshooting Viewing Messages


Possible Issues
How can I resolve problems I'm having watching or viewing videos and messages?
Why do video messages pause and say that they are "buffering" during playback?
When I view a video message, why does the video disappear before the message is over?
When I view messages, why am I not seeing the video when I can hear the audio?
Why does the video change color (purple, green, red, pink) before the message completes playing?
How do I disable the "Use Overlays" setting in Windows Media Player?
How do I modify the connection speed setting in Windows Media Player?
What are the minimum system requirements for viewing messages?
Where can I download the installer for Windows Media Player?
Why do my video messages say "Connecting" then "Ready" with no playback?
How can I determine what stream rate my Internet connection supports?
Why is the content area next to my video blank?
Known Issue with McAfee Internet Security Suite version 8

Previous     Next


Viewer Help Feedback
Please provide us with candid feedback on our product to help us constantly improve quality.
 
This viewer help information provided me the assistance I needed.
I was not able to solve my problem. (please tell us more below, characterizing the area of difficulty)
Video Playback (doesn't play, buffering during play, etc.)
Playback Screen Content (graphics, frame, buttons, information)
Links (dead links on text or graphics)
Other (any other issues)
General Comments (elaborate on above or any other comments)
 
Thank you very much for taking time to help us improve.